Frequently Asked Questions

Clarity for Your Queries

Shipping & Delivery

Excited about your new piece? We are too! Here’s what you need to know about shipping and delivery. We want your Giano creation to reach you quickly and safely, so you can start enjoying it as soon as possible.

Where do you deliver and how much does it cost?

We deliver across South Africa:
Orders R3000 and above: Free shipping – only applicable to South African orders
Orders under R3000: R200 shipping fee

Delivery times:
Major centres: 1-2 days
Outlying areas: 2-5 days

Want to save on shipping? You’re welcome to collect your order for free from our Mossel Bay studio.

Note: Delivery times are estimates and may be longer during peak seasons. Exact delivery time cannot be guaranteed once the order has been shipped.

Do you ship internationally?

Yes, we ship worldwide! Contact us directly at bianca@gianojewellers.com for shipping costs and delivery times.

Please note: Additional duties and taxes may apply and are not included in the product price.

Want to know more? We’re happy to help you get your Giano piece, no matter where you are!

Let’s talk insurance:

Your new Giano piece deserves the best care, right from the start. Parcels shipped by us are insured through a private insurance company, to give you peace of mind from the moment your order leaves our studio.

Please double-check your shipping address at checkout. If you realise you’ve made a mistake after purchase, email us right away at bianca@gianojewellers.com. We’ll do our best to help, but we can’t be responsible for deliveries to incorrect addresses.

Got questions? We’re here to help ensure your Giano experience is smooth and worry-free.

Order processing time:

We endeavour to have all orders dispatched within 20 working days from the date of order. Should you need your order by a specific date, please place the order in time for us to deliver by the intended date. In the case of a rushed order, please contact us at bianca@gianojewellers.com and we will do our best to accommodate this. You will be notified via email of all pertinent information regarding shipping.

Please note: While we endeavour to have orders dispatched in a timely fashion, during sales campaigns and holiday seasons these times may vary slightly. You will be notified of any changes or delays via email should they arise.

How long before I receive my purchase?

Ready-made items:
Orders placed before 11am are sent to the courier the same day. After 11am, they go out the next business day. Expect delivery in 1-2 days for major cities and 2-5 days for outlying areas. This only applies to items that are in stock.

Custom or made-to-order items:
Your bespoke piece takes about 3-4 weeks to create. Once ready, delivery times are the same as for ready-made items.

For all orders:
We’ll send you an email as soon as your package is on its way.
Need it by a specific date? Let us know, and we’ll do our best to make it happen!

Can I send my purchase as a gift?

Absolutely! We’d love to help you surprise someone special.

Here’s how it works:

At checkout, select “Send as gift” and enter the recipient’s address.
You can even add a personalised note – we’ll make sure it’s included.

Remember to plan ahead:

Ready-made items: Delivery takes about 1-2 days for major cities and 2-5 days for outlying areas.
Custom-made items: Add 3-4 weeks for creation, plus delivery time. Once your item is ready, delivery times are the same as for ready-made items.

Want the gift sent to you instead?
No problem! Just enter your own address at checkout.

Need help making it perfect?
We’re here to assist with any special requests.

Payment Methods

We value our customers and their needs, that is why we have supplied you with numerous ways to pay and own one (or many) of our beautiful pieces. You can pay via the following methods:

⟡ Credit Card

An easy and convenient way to pay for your luxury goods. Simply fill in your card details to complete your order. We accept Visa, Mastercard, American Express, ApplePay, Snapscan, AmazonPay, and more.

⟡ Debit Card

We also welcome payments via debit cards, offering you the same ease and security as credit card transactions. Use your bank-issued debit card to make your purchase quickly and effortlessly.

⟡ Electronic Funds Transfer (EFT)

For those who prefer direct bank transfers, we offer EFT as a payment option. To use this method, please email us at bianca@gianojewellers.com to request an invoice with our payment details. Once we receive your payment, we’ll process your order promptly.

Our diverse payment options ensure that you can choose the method that best suits your preferences and needs. Regardless of your chosen payment method, rest assured that all transactions are processed securely, protecting your financial information at every step. If you have any questions about our payment methods, please don’t hesitate to contact us.

Returns, Refunds & Exchanges Policy

We work hard to deliver the highest quality fine jewellery, and your satisfaction is our top priority. In the unlikely event that you are unhappy with the quality of any of the items purchased, you may notify us within 7 calendar days and we will offer you a store credit for the price of items returned, subject to our terms below:

✧ It is UNDAMAGED
✧ It is neatly packaged in its original, undamaged packaging.
✧ It is not missing anything like gemstones, or the box it was shipped in.
✧ It was bought at full price, and not on sale.
✧ It is returned within 14 days of receiving the package.

Note: Couriers are entitled to refuse collection of a product that is not properly packaged for transport. Just like you, we also want this luxury item to reach us safely and in top shape.

Once we have received your returned product, we’ll inspect it and we will conclude your return within 7 days and provide you with store credit, given the returned product has met our return terms and conditions.

Please read our terms and conditions regarding returns and exchanges here.

Products that cannot be returned:

If your product resembles any of the following, it is NOT eligible for return, a refund, or an exchange or credit:

✧ Custom-made jewellery
✧ Personalised jewellery
✧ Any items bought on sale
✧ Earrings (for hygiene reasons)

Feel free to contact us at bianca@gianojewellers.com and we will gladly assist you with any queries you might have.